Terms and Conditions

TERMS AND CONDITIONS
Version: 1.0
Last Updated: 01/07/2026
Effective Date: 01/07/2026
These Terms & Conditions ("Terms") govern your access to and use of the services made available through the WinknZap website, mobile application, and any other digital platforms operated by WinknZap (collectively referred to as the "Platform"). These Terms apply to all services, features, content, applications, technologies, and functionalities offered by WinknZap through the Platform (collectively referred to as the "Services").
These Terms should be read together with our Privacy Policy, Cookie Policy, Refund & Cancellation Policy, Payment Policy, Safety Policy, Service Provider Agreement, Service Provider Terms & Conditions, and any additional policies, guidelines, notices, or supplemental terms published by WinknZap from time to time (collectively referred to as the "Policies"). These Policies form an integral part of these Terms. In the event of any inconsistency between these Terms and any supplemental policy relating to a specific Service, the applicable supplemental policy shall prevail to the extent of such inconsistency.
These Terms constitute a legally binding agreement between WinknZap ("WinknZap", "Company", "we", "us", or "our") and every individual, business, organisation, or other legal entity that accesses, browses, registers, or uses the Platform ("User", "you", or "your"), including Customers and Service Providers. By accessing or using the Platform, you represent and warrant that you have the legal capacity and authority to enter into this agreement. If you are acting on behalf of another individual or organisation, you further represent and warrant that you are authorised to bind that individual or organisation to these Terms.
By accessing or using the Platform, creating an account, booking or providing services, or otherwise interacting with WinknZap, you acknowledge that you have read, understood, and agreed to be bound by these Terms, as amended from time to time. If you do not agree with these Terms or any of the Policies, you must immediately discontinue use of the Platform and the Services.

1. SERVICES
(a) WinknZap is a technology-enabled, multi-category service platform that enables Customers to discover, book, pay for, and receive a wide range of professional services through the Platform.
(b) The Platform connects Customers with approved and verified Service Providers while managing the overall service ecosystem, including service provider verification, booking management, payment processing, customer support, quality assurance, performance monitoring, and operational coordination.
(c) Services available through the Platform may include, but are not limited to:
• Home Cleaning
• Deep Cleaning
• Plumbing Services
• Electrical Services
• Appliance Repair
• Air Conditioner Services
• Painting Services
• Pest Control
• Carpentry
• Beauty & Grooming
• Vehicle Care
• Home Maintenance
• Home Improvement
• Laundry Services
• Packers & Movers
• Event-related Services
• Any other service categories introduced by WinknZap from time to time.
(d) The Services are intended for personal, residential, and commercial use, unless otherwise specified by WinknZap.
(e) The Platform is currently intended for use within India. WinknZap may expand its services to additional locations and jurisdictions in the future.
(f) Services are available only in locations where WinknZap operates. Availability of specific services may vary depending on location, operational capacity, Service Provider availability, safety considerations, and other business or regulatory requirements.
(g) WinknZap reserves the right to introduce, modify, suspend, discontinue, or replace any Service, feature, category, technology, pricing model, membership programme, subscription plan, loyalty programme, referral programme, promotional campaign, or other Platform functionality at any time without prior notice.
(h) Certain Services may require Customers to provide additional information, photographs, videos, identification documents, proof of ownership, or any other information reasonably required to facilitate the requested Service.
(i) WinknZap may use automated systems, artificial intelligence, machine learning, or other digital technologies to improve booking management, Service Provider allocation, fraud prevention, customer support, operational efficiency, quality assurance, and overall user experience.
(j) WinknZap reserves the right to refuse, reject, postpone, reschedule, or cancel any booking where:
(i) no suitable Service Provider is available;
(ii) the requested location falls outside the serviceable area;
(iii) the requested Service cannot reasonably be performed;
(iv) there are safety, security, legal, regulatory, or operational concerns;
(v) false, misleading, or incomplete information has been provided;
(vi) the booking violates these Terms or any applicable Company policy; or
(vii) WinknZap reasonably determines that proceeding with the booking may expose the Company, the Customer, the Service Provider, or any third party to unnecessary risk.
(k) WinknZap reserves the right to verify any booking, request additional information, contact Customers for confirmation, or conduct reasonable verification procedures before confirming or assigning a Service Provider.
(l) While WinknZap strives to facilitate reliable, timely, and high-quality Services, the Company does not guarantee uninterrupted availability of the Platform or that every booking request can be fulfilled.

2. ACCOUNT CREATION
(a) To access certain features of the Platform, Users are required to create a registered account ("Account").
(b) Users must be at least eighteen (18) years of age or possess the legal capacity to enter into a legally binding agreement under applicable law.
(c) During registration, Users shall provide accurate, complete, and current information, including any information reasonably requested by WinknZap.
(d) Users are responsible for ensuring that all information associated with their Account remains accurate and up to date.
(e) Users are solely responsible for maintaining the confidentiality and security of their Account credentials and for all activities conducted through their Account.
(f) Users shall immediately notify WinknZap of any unauthorised access, suspected security breach, or misuse of their Account.
(g) WinknZap may require identity verification, mobile number verification, email verification, government-issued identification, or any additional verification procedures considered necessary for security, fraud prevention, regulatory compliance, or operational purposes.
(h) Users shall not:
(i) create multiple Accounts for fraudulent or abusive purposes;
(ii) impersonate another individual or organisation;
(iii) use false, misleading, or stolen information;
(iv) transfer or sell their Account to another person; or
(v) allow another individual to use their Account without prior authorisation from WinknZap.
(i) WinknZap reserves the right to suspend, restrict, deactivate, or permanently terminate any Account that violates these Terms, applicable laws, or any Company policy, or where continued access is considered harmful to the Platform, Customers, Service Providers, or the Company.
(j) The creation of an Account does not guarantee the availability of Services, acceptance of bookings, or continued access to the Platform. WinknZap reserves the right to determine eligibility for continued use of the Platform at its sole discretion and in accordance with applicable laws.

3. USER CONTENT
(a) The Platform may allow Users to upload, post, submit, publish, transmit, or otherwise provide information, reviews, ratings, comments, photographs, videos, suggestions, feedback, or other content ("User Content").
(b) Users are solely responsible for all User Content submitted through the Platform and warrant that such content is accurate, lawful, and does not infringe the rights of any third party.
(c) By submitting User Content through the Platform, you grant WinknZap a worldwide, non-exclusive, royalty-free, transferable, sublicensable, perpetual licence to use, reproduce, modify, publish, display, distribute, store, translate, and otherwise utilise such User Content for the operation, improvement, promotion, marketing, quality assurance, dispute resolution, legal compliance, and development of the Platform.
(d) WinknZap shall not claim ownership of your User Content. However, the licence granted under these Terms shall remain valid for as long as permitted by applicable law.
(e) Users agree not to upload or publish any User Content that:
(i) is false, misleading, fraudulent, or deceptive;
(ii) is defamatory, abusive, threatening, discriminatory, or offensive;
(iii) contains obscene, sexually explicit, violent, hateful, or illegal material;
(iv) infringes any copyright, trademark, patent, privacy, publicity, or other legal rights;
(v) contains malicious software, viruses, or harmful code;
(vi) promotes illegal activities or unlawful conduct; or
(vii) otherwise violates these Terms or applicable law.
(f) WinknZap reserves the right, without prior notice, to review, remove, edit, restrict, or refuse any User Content that it reasonably believes violates these Terms, Company policies, or applicable laws.
(g) Reviews and ratings submitted by Customers and Service Providers may be used by WinknZap for quality assurance, service improvement, provider performance evaluation, customer trust, dispute resolution, and platform transparency.
(h) Users shall not manipulate ratings, submit fake reviews, exchange reviews for compensation, or engage in any activity intended to artificially influence the reputation of any User or Service Provider.

4. CONSENT TO USE DATA
(a) By using the Platform, you consent to the collection, storage, processing, sharing, and use of your personal information in accordance with the WinknZap Privacy Policy.
(b) WinknZap collects only such information as is reasonably necessary to provide, improve, maintain, secure, and develop the Platform and the Services.
(c) Information collected may include, but is not limited to:
(i) name;
(ii) mobile number;
(iii) email address;
(iv) residential or service address;
(v) payment information;
(vi) booking history;
(vii) device information;
(viii) location information where permitted;
(ix) communications made through the Platform; and
(x) any other information voluntarily provided by the User.
(d) WinknZap may share information with:
(i) verified Service Providers for the purpose of fulfilling bookings;
(ii) payment service providers;
(iii) technology service providers;
(iv) customer support partners;
(v) legal, regulatory, or governmental authorities where required by law;
(vi) affiliates or authorised business partners where necessary for the operation of the Platform.
(e) WinknZap implements reasonable administrative, technical, and organisational security measures to protect User information. However, no electronic transmission or storage system can be guaranteed to be completely secure.
(f) Users may request access, correction, updating, or deletion of their personal information in accordance with applicable law and the Company's Privacy Policy.
(g) Additional information regarding the Company's data collection, processing, storage, sharing, retention, and privacy practices is available in the WinknZap Privacy Policy, which forms an integral part of these Terms.

5. BOOKINGS
(a) Customers may request Services through the Platform by selecting the required Service, preferred date and time, location, and any additional information requested during the booking process.
(b) Submission of a booking request does not guarantee confirmation. All bookings are subject to Service Provider availability, operational feasibility, verification procedures, and confirmation by WinknZap.
(c) Once a booking has been confirmed, Customers shall receive confirmation through the Platform, SMS, email, WhatsApp, push notification, or any other communication method used by WinknZap.
(d) WinknZap reserves the right to assign, replace, or reassign a Service Provider before the commencement of a booked Service where operationally necessary.
(e) Customers are responsible for providing accurate booking information and ensuring that the Service location is safe, accessible, and suitable for the requested Service.
(f) Customers shall ensure that the Service Provider is able to access the service location at the scheduled time.
(g) Where additional work is requested beyond the original booking, additional charges may apply subject to Customer approval.
(h) Customers acknowledge that actual service duration may vary depending on the complexity, condition, scope, or unforeseen circumstances associated with the requested Service.
(i) WinknZap reserves the right to postpone, reschedule, suspend, or cancel any booking due to operational requirements, weather conditions, emergencies, safety concerns, technical failures, force majeure events, regulatory requirements, or any other reasonable circumstances.
(j) Customers shall not directly engage or solicit a Service Provider to perform services outside the Platform where such engagement is intended to bypass the Platform or avoid applicable Platform fees.
(k) WinknZap may contact Customers before or after a booking for verification, quality assurance, feedback collection, dispute resolution, or service improvement purposes.

6. PRICING, PAYMENTS AND SETTLEMENT
(a) Customers agree to pay all applicable charges displayed on the Platform at the time of booking or as otherwise communicated by WinknZap.
(b) All prices displayed on the Platform are subject to change at any time without prior notice. However, confirmed bookings shall generally be charged at the price accepted at the time of booking unless additional services are requested by the Customer.
(c) The total amount payable may include:
(i) Service Charges;
(ii) Platform Fees;
(iii) Taxes applicable under law;
(iv) Convenience Fees;
(v) Emergency or Special Service Charges, where applicable; and
(vi) Any additional charges approved by the Customer during service delivery.
(d) Payments shall be made directly through the payment methods made available on the Platform. Accepted payment methods may include UPI, debit cards, credit cards, net banking, digital wallets, cash (where available), or any other payment methods introduced by WinknZap.
(e) WinknZap acts as the authorised payment collection platform. Customers acknowledge and agree that payments made through the Platform are first received by WinknZap, after which the applicable commission, fees, taxes, and other deductions shall be applied before the remaining amount is settled to the respective Service Provider in accordance with the Company's settlement policy.
(f) Customers authorise WinknZap to collect payments on behalf of Service Providers for services booked through the Platform.
(g) Customers acknowledge that payment for Services successfully delivered through the Platform is mandatory. Failure or refusal to make payment after successful completion of a Service constitutes a material breach of these Terms and Conditions and may result in account suspension, restriction of future bookings, recovery proceedings, legal action, or any other remedies available to WinknZap under its Payment Policy and applicable laws of India.
(h) WinknZap may engage authorised third-party payment gateways and financial institutions for payment processing. Users agree to comply with the terms and conditions of such payment service providers where applicable.
(i) In the event of a failed transaction, duplicate payment, technical issue, banking delay, or payment gateway error, WinknZap shall make reasonable efforts to assist in resolving the issue. Refund timelines shall depend on the respective payment provider and applicable banking processes.
(j) Service Providers shall receive payments only after successful completion of the booked Service and after deduction of applicable commissions, taxes, penalties, adjustments, or other authorised deductions.
(k) WinknZap reserves the right to withhold, delay, reverse, or adjust settlements where there are pending disputes, fraud investigations, policy violations, chargebacks, refund claims, regulatory requirements, or other legitimate business reasons.
(l) Promotional discounts, referral rewards, loyalty benefits, coupons, promotional credits, memberships, subscriptions, or other incentives offered by WinknZap shall remain subject to their respective terms and conditions.
(m) All payments made through the Platform shall be deemed final unless otherwise provided under the Refund & Cancellation Policy or required by applicable law.
(n) Customers remain liable for all outstanding amounts payable to WinknZap regardless of account suspension, account closure, or discontinuation of Platform use. Nothing contained in this section limits any legal rights or remedies available to WinknZap under the Indian Contract Act, 1872, or any other applicable laws of India.
(o) Customers shall not make direct payments to a Service Provider outside the Platform unless expressly authorised by WinknZap. Any attempt to bypass the Platform's payment system may result in suspension or termination of the Customer's account and other actions permitted under these Terms and applicable laws.

7. CUSTOMER CONDUCT
(a) Customers shall use the Platform responsibly, honestly, and in accordance with these Terms and all applicable laws.
(b) Customers agree to treat all Service Providers, employees, representatives, and support personnel with dignity, courtesy, and respect.
(c) Customers shall provide a safe, secure, hygienic, and reasonably accessible environment for Service Providers to perform the requested Services.
(d) Customers shall not:
(i) abuse, threaten, harass, intimidate, or discriminate against any Service Provider;
(ii) engage in unlawful, violent, dangerous, or inappropriate behaviour;
(iii) request or encourage any illegal activity;
(iv) provide false information regarding bookings;
(v) intentionally misuse or damage the Platform;
(vi) interfere with the proper delivery of Services;
(vii) attempt to manipulate ratings or reviews;
(viii) make fraudulent bookings; or
(ix) engage in any activity that may endanger the health, safety, or wellbeing of any Service Provider.
(e) Customers shall promptly disclose any circumstances that may reasonably affect the safety, health, accessibility, or successful completion of the requested Service.
(f) Customers shall cooperate with WinknZap during investigations relating to complaints, disputes, fraud prevention, quality assurance, or legal compliance.
(g) WinknZap reserves the right to suspend, restrict, or permanently terminate Customer accounts that violate these Terms, Company policies, or applicable laws.

8. SERVICE PROVIDER CONDUCT
(a) Every Service Provider registered with WinknZap shall maintain high standards of professionalism, integrity, and service quality while providing Services through the Platform.
(b) Service Providers shall:
(i) maintain all required licences, certifications, registrations, permits, and qualifications necessary for the Services they provide;
(ii) arrive at the service location within the scheduled time whenever reasonably possible;
(iii) perform Services with reasonable care, skill, diligence, and professionalism;
(iv) communicate respectfully with Customers;
(v) comply with all applicable laws, safety standards, Company policies, and operational guidelines.
(c) Service Providers shall not:
(i) demand payments outside the Platform without authorisation;
(ii) solicit Customers to bypass the Platform for future bookings;
(iii) engage in fraudulent, dishonest, abusive, discriminatory, or unlawful behaviour;
(iv) misuse Customer information;
(v) provide misleading information regarding qualifications or experience; or
(vi) engage in conduct that may harm the reputation of WinknZap or the safety of Customers.
(d) WinknZap may monitor Service Provider performance through customer ratings, completion rates, punctuality, complaint history, policy compliance, service quality, operational performance, and other performance indicators.
(e) Based on operational requirements and performance evaluation, WinknZap may prioritise job allocation, provide incentives, issue warnings, require additional training, temporarily suspend, or permanently remove a Service Provider from the Platform.
(f) Service Providers acknowledge that registration on the Platform does not guarantee a minimum number of bookings, earnings, or continued access to the Platform.
(g) Additional rights and responsibilities applicable to Service Providers shall be governed by the Service Provider Agreement and the Service Provider Terms & Conditions, both of which form an integral part of these Terms.

9. CUSTOMER RATINGS, REVIEWS & FEEDBACK
(a) Following the completion of a Service, Customers may provide ratings, reviews, comments, or feedback regarding their experience with the Service Provider and the Platform.
(b) Service Providers may also provide ratings or feedback regarding Customers where such functionality is made available by WinknZap.
(c) Ratings and reviews contribute to maintaining service quality, platform transparency, customer satisfaction, provider performance evaluation, and continuous improvement of the Services.
(d) Users agree that all reviews and ratings submitted shall be truthful, fair, and based on genuine experiences.
(e) Users shall not:
(i) submit false, misleading, or fabricated reviews;
(ii) exchange reviews for money, gifts, discounts, or other benefits;
(iii) manipulate ratings through multiple accounts;
(iv) threaten another User with negative reviews for personal gain; or
(v) engage in any activity intended to artificially influence the Platform's rating system.
(f) WinknZap reserves the right to review, edit, reject, or remove any rating or review that violates these Terms, Company policies, or applicable laws.
(g) Ratings, reviews, and feedback become part of the Platform's quality assurance system and may be used for operational improvement, dispute resolution, service quality monitoring, and provider performance evaluation.

10. PERFORMANCE MANAGEMENT & GAMIFICATION
(a) WinknZap operates a performance-driven ecosystem designed to encourage service excellence, customer satisfaction, professionalism, and continuous improvement.
(b) Service Provider performance may be evaluated using factors including, but not limited to:
(i) customer ratings;
(ii) customer reviews;
(iii) booking acceptance rate;
(iv) service completion rate;
(v) punctuality;
(vi) cancellation rate;
(vii) complaint history;
(viii) service quality;
(ix) professionalism;
(x) policy compliance; and
(xi) any additional operational metrics introduced by WinknZap from time to time.
(c) Based on performance evaluations, WinknZap may, at its sole discretion:
(i) prioritise job allocation;
(ii) provide incentives, bonuses, or rewards;
(iii) grant recognition or achievement badges;
(iv) provide additional growth opportunities;
(v) require retraining or performance improvement programmes;
(vi) temporarily restrict access to certain Platform features;
(vii) reduce booking priority; or
(viii) suspend or permanently remove a Service Provider from the Platform.
(d) Performance scores, rankings, badges, achievements, incentive programmes, and gamification features are designed solely for operational purposes and do not constitute employment benefits or contractual rights.
(e) WinknZap reserves the right to introduce, modify, suspend, or discontinue any gamification feature, performance metric, reward programme, or evaluation methodology without prior notice.
(f) Decisions relating to operational performance, quality assurance, and Platform standards shall be made by WinknZap in accordance with its internal policies and business requirements.

11. CANCELLATION & REFUND POLICY
(a) Customers may cancel a booking through the Platform in accordance with the Company's Refund & Cancellation Policy.
(b) Cancellation charges may apply depending on factors including:
(i) the stage of the booking;
(ii) whether a Service Provider has been assigned;
(iii) whether the Service Provider has commenced travel;
(iv) whether the Service Provider has arrived at the service location; and
(v) any operational costs already incurred.
(c) Service Providers may cancel bookings only for legitimate operational, safety, health, emergency, or other reasonable circumstances approved by WinknZap.
(d) Where reasonably possible, WinknZap may assign a replacement Service Provider if the originally assigned Service Provider becomes unavailable.
(e) Refund eligibility shall be determined in accordance with the Company's Refund & Cancellation Policy.
(f) Approved refunds shall generally be processed using the original payment method unless otherwise agreed by WinknZap or required by applicable law.
(g) Refund processing timelines may vary depending on payment method, banking institution, payment gateway, regulatory requirements, and other operational factors.
(h) WinknZap reserves the right to refuse refund requests involving fraud, abuse, policy violations, duplicate claims, or any misuse of the Platform.
(i) Nothing contained in this section limits any rights available to Customers under applicable law.

12. PROMOTIONS, OFFERS & REFERRAL PROGRAMMES
(a) WinknZap may, from time to time, offer promotional campaigns, discounts, coupons, referral programmes, loyalty rewards, memberships, subscription plans, cashback offers, promotional credits, or other marketing initiatives.
(b) All promotional offers shall be subject to their respective terms and conditions.
(c) Promotional offers:
(i) may have expiry dates;
(ii) may be limited to selected Users, locations, or Services;
(iii) may not be transferable unless expressly permitted;
(iv) may not be exchanged for cash; and
(v) may be withdrawn, modified, suspended, or discontinued at any time.
(d) WinknZap reserves the right to cancel, revoke, or recover any promotional benefit where it reasonably believes that fraud, abuse, manipulation, or violation of these Terms has occurred.
(e) Referral rewards shall only be granted where all eligibility conditions specified by WinknZap have been satisfied.
(f) Participation in any promotional programme does not create any contractual entitlement to future promotional benefits.

13. INTELLECTUAL PROPERTY
(a) All intellectual property rights relating to the Platform, including but not limited to the WinknZap name, logo, trademarks, service marks, software, mobile application, website, user interface, graphics, designs, text, databases, source code, algorithms, audio, video, documentation, and all other content available on the Platform, are owned by or licensed to WinknZap and are protected under applicable intellectual property laws.
(b) Subject to compliance with these Terms, WinknZap grants Users a limited, non-exclusive, non-transferable, non-sublicensable, and revocable licence to access and use the Platform solely for its intended purpose.
(c) Users shall not:
(i) copy, reproduce, modify, distribute, publish, sell, license, lease, reverse engineer, decompile, disassemble, or create derivative works from any part of the Platform;
(ii) use the WinknZap name, logo, trademarks, branding, or other intellectual property without prior written consent;
(iii) remove, alter, or obscure any copyright, trademark, or proprietary notices displayed on the Platform; or
(iv) use the Platform or its content for commercial purposes without written authorisation from WinknZap.
(d) Any feedback, ideas, recommendations, or suggestions voluntarily submitted by Users regarding the Platform may be used by WinknZap without restriction or compensation.

14. PRIVACY & DATA PROTECTION
(a) WinknZap values the privacy and security of its Users and is committed to protecting personal information in accordance with applicable laws.
(b) By using the Platform, Users consent to the collection, processing, storage, sharing, and use of their information in accordance with the WinknZap Privacy Policy.
(c) WinknZap may collect information necessary for:
(i) account creation;
(ii) booking management;
(iii) payment processing;
(iv) customer support;
(v) fraud prevention;
(vi) service improvement;
(vii) operational management;
(viii) legal compliance; and
(ix) any other legitimate business purposes.
(d) WinknZap implements reasonable technical, administrative, and organisational measures to protect User information from unauthorised access, misuse, alteration, disclosure, or destruction.
(e) Users may exercise their privacy rights in accordance with applicable law by contacting WinknZap through the contact details provided in the Privacy Policy.
(f) The Privacy Policy forms an integral part of these Terms.

15. PROHIBITED ACTIVITIES
(a) Users shall not use the Platform for any unlawful, fraudulent, harmful, or unauthorised purpose.
(b) Users shall not:
(i) violate any applicable law or regulation;
(ii) create fake accounts;
(iii) impersonate another individual or organisation;
(iv) provide false or misleading information;
(v) interfere with the operation, security, or functionality of the Platform;
(vi) upload malicious software, viruses, spyware, ransomware, or other harmful code;
(vii) attempt to gain unauthorised access to any system, database, server, or User account;
(viii) engage in fraudulent payments or chargeback abuse;
(ix) manipulate ratings, reviews, bookings, promotions, or Platform features;
(x) harass, threaten, intimidate, abuse, or discriminate against any User or employee of WinknZap;
(xi) use automated scripts, bots, crawlers, or scraping technologies without written authorisation;
(xii) bypass the Platform to avoid payment of applicable Platform fees;
(xiii) misuse promotional campaigns, referral programmes, discounts, or promotional credits; or
(xiv) engage in any activity that may damage the reputation, operations, or security of WinknZap.
(c) WinknZap reserves the right to investigate suspected violations and take any action it considers appropriate, including suspension, termination, legal proceedings, recovery of losses, or reporting to relevant authorities.

16. SUSPENSION & TERMINATION
(a) WinknZap reserves the right to suspend, restrict, deactivate, or permanently terminate any User account at its sole discretion where it reasonably believes that:
(i) these Terms have been violated;
(ii) fraudulent or illegal activity has occurred;
(iii) payment obligations have not been fulfilled;
(iv) the safety or security of the Platform, Customers, Service Providers, employees, or third parties is at risk;
(v) false information has been provided;
(vi) repeated complaints or policy violations have occurred; or
(vii) continued access is considered detrimental to the Platform or its Users.
(b) Users may discontinue use of the Platform or request account closure at any time, subject to the completion of outstanding bookings, payments, disputes, investigations, or legal obligations.
(c) Suspension or termination of an account shall not affect any rights, obligations, liabilities, or claims that arose prior to such suspension or termination.
(d) WinknZap reserves the right to retain records where required for legal, regulatory, operational, accounting, fraud prevention, or dispute resolution purposes.

17. LIMITATION OF LIABILITY
(a) The Platform and the Services are provided on an "as available" and "as is" basis to the fullest extent permitted under applicable law.
(b) While WinknZap uses reasonable efforts to maintain a reliable, secure, and efficient Platform, the Company does not warrant that:
(i) the Platform will always be available without interruption;
(ii) the Platform will always be error-free or free from technical issues;
(iii) every booking request will be successfully fulfilled; or
(iv) every Service Provider will always be available at the requested time.
(c) WinknZap shall not be liable for any indirect, incidental, consequential, exemplary, punitive, or special damages, including but not limited to:
(i) loss of profits;
(ii) loss of revenue;
(iii) loss of business opportunity;
(iv) loss of data;
(v) reputational damage; or
(vi) any other indirect financial or non-financial loss arising from the use of the Platform or Services.
(d) WinknZap shall not be responsible for delays or failures resulting from:
(i) traffic conditions;
(ii) weather conditions;
(iii) natural disasters;
(iv) government actions;
(v) internet or telecommunications failures;
(vi) power outages;
(vii) payment gateway failures; or
(viii) circumstances beyond the reasonable control of the Company.
(e) Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited under applicable law.

18. INDEMNITY
(a) You agree to indemnify, defend, and hold harmless WinknZap, its founders, directors, officers, employees, affiliates, partners, agents, contractors, successors, and assigns from and against any claims, demands, actions, proceedings, damages, liabilities, penalties, losses, costs, or expenses (including reasonable legal fees) arising out of or relating to:
(i) your use of the Platform;
(ii) your violation of these Terms;
(iii) your violation of any applicable law;
(iv) your infringement of any intellectual property or other legal rights of any third party;
(v) your negligence, misconduct, fraud, or unlawful acts; or
(vi) any information, content, or material submitted by you through the Platform.
(b) This obligation shall survive the suspension, termination, or closure of your Account.

19. FORCE MAJEURE
(a) WinknZap shall not be liable for any delay, interruption, suspension, or failure in performing its obligations where such delay or failure results from events beyond its reasonable control.
(b) Such events may include, but are not limited to:
(i) natural disasters;
(ii) floods;
(iii) earthquakes;
(iv) fire;
(v) epidemics or pandemics;
(vi) war;
(vii) terrorism;
(viii) riots;
(ix) civil unrest;
(x) strikes or labour disputes;
(xi) governmental restrictions;
(xii) internet failures;
(xiii) telecommunications failures;
(xiv) cyber-attacks;
(xv) power failures; or
(xvi) any other event beyond the reasonable control of WinknZap.
(c) WinknZap shall resume normal operations as soon as reasonably practicable following the cessation of the Force Majeure event.

20. CHANGES TO THESE TERMS
(a) WinknZap reserves the right to amend, modify, update, replace, or discontinue these Terms at any time.
(b) Updated Terms shall become effective upon publication on the Platform unless otherwise specified.
(c) Users are responsible for periodically reviewing these Terms.
(d) Continued use of the Platform following the publication of revised Terms constitutes acceptance of such revisions.

21. GOVERNING LAW & DISPUTE RESOLUTION
(a) These Terms shall be governed by and construed in accordance with the laws of the Republic of India.
(b) Any dispute, controversy, or claim arising out of or relating to these Terms or the use of the Platform shall first be attempted to be resolved amicably through good faith discussions.
(c) Where a dispute cannot be resolved amicably, the parties agree that such dispute may be referred to arbitration in accordance with the Arbitration and Conciliation Act, 1996, as amended from time to time.
(d) Unless otherwise required by applicable law, the seat and venue of arbitration shall be Agartala, Tripura, India.
(e) The arbitration proceedings shall be conducted in the English language.
(f) Subject to applicable law, the courts having jurisdiction over Agartala, Tripura, India shall have exclusive jurisdiction over matters not subject to arbitration or relating to the enforcement of arbitral awards.

22. CONTACT INFORMATION
For any questions, complaints, legal notices, or enquiries regarding these Terms or the Platform, Users may contact WinknZap using the following details:
WinknZap
Website: https://winknzap.com
General Enquiries: contact@winknzap.com
Customer Support: support@winknzap.com
Service Provider Support: providers@winknzap.com
Privacy Enquiries: privacy@winknzap.com
Business Partnerships: partnerships@winknzap.com
Founders: founders@winknzap.com
Registered Office: Agartala, Tripura, India (Full registered address will be updated upon incorporation.)