Privacy Policy

PRIVACY POLICY
Version: 1.0
Last Updated: 01/07/2026
Effective Date: 01/07/2026
This Privacy Policy ("Policy") explains how WinknZap ("WinknZap", "Company", "we", "us", or "our") collects, uses, stores, processes, shares, protects, and retains your personal information when you access or use the WinknZap website, mobile application, or any other digital platform operated by WinknZap (collectively, the "Platform"), or use any services offered through the Platform (collectively, the "Services").
This Policy should be read together with our Terms & Conditions, Cookie Policy, Refund & Cancellation Policy, Payment Policy, Safety Policy, Service Provider Agreement, Service Provider Terms & Conditions, and any other policies or guidelines published by WinknZap from time to time. These documents together govern your use of the Platform and form an integral part of your relationship with WinknZap.
By accessing or using the Platform, creating an account, booking or providing services, or otherwise interacting with WinknZap, you acknowledge that you have read, understood, and agreed to the collection, processing, storage, use, and disclosure of your personal information as described in this Privacy Policy.

1. BACKGROUND
(a) This Privacy Policy applies to every individual or entity that accesses, browses, registers, or uses the Platform, including Customers, Service Providers, business partners, and visitors.
(b) Your privacy is important to us. We are committed to protecting your personal information and processing it responsibly, securely, and in accordance with applicable laws.
(c) We may review and update this Privacy Policy from time to time. Updated versions shall become effective upon publication on the Platform unless otherwise stated.
(d) Where this Privacy Policy refers to capitalised terms that are not separately defined, such terms shall have the meaning assigned to them in the WinknZap Terms & Conditions.

2. PERSONAL INFORMATION WE COLLECT
Depending on your interaction with the Platform, WinknZap may collect the following categories of information:
(a) Identity Information
(i) Full Name;
(ii) Date of Birth (where required);
(iii) Gender (optional);
(iv) Government-issued identification where required for verification.
(b) Contact Information
(i) Mobile Number;
(ii) Email Address;
(iii) Residential Address;
(iv) Service Address;
(v) Business Address where applicable.
(c) Account Information
(i) Username;
(ii) Password (encrypted);
(iii) Profile Photograph;
(iv) Account Preferences.
(d) Booking Information
(i) Booking History;
(ii) Service Preferences;
(iii) Service Requests;
(iv) Appointment Details;
(v) Customer Notes.
(e) Payment Information
(i) Payment Method;
(ii) Transaction History;
(iii) UPI Information;
(iv) Limited payment references provided by payment processors.
WinknZap does not store complete debit card or credit card information.
(f) Device & Technical Information
(i) IP Address;
(ii) Device ID;
(iii) Browser Information;
(iv) Operating System;
(v) App Version;
(vi) Device Type;
(vii) Crash Reports;
(viii) Log Information.
(g) Location Information
Where permission is granted, we may collect approximate or precise location information to improve service availability, booking accuracy, fraud prevention, and operational efficiency.
(h) Communications
(i) Customer Support Messages;
(ii) Emails;
(iii) WhatsApp Communications;
(iv) Call Records where legally permitted;
(v) Feedback submitted through the Platform.
(i) Service Provider Information
Additional information may be collected from Service Providers including:
(i) Professional Certifications;
(ii) Business Registration Details;
(iii) Identity Verification Documents;
(iv) Bank Account Details;
(v) Tax Information;
(vi) Performance Information;
(vii) Background Verification Documents where applicable.

3. HOW WE COLLECT INFORMATION
We collect information through various methods, including:
(a) Information you voluntarily provide while creating an account.
(b) Information submitted when booking or providing Services.
(c) Information collected automatically through the Platform.
(d) Information obtained from payment partners.
(e) Information received from identity verification providers.
(f) Information collected through customer support interactions.
(g) Information obtained from authorised business partners.
(h) Information collected through cookies and similar technologies.
(i) Information required for legal, regulatory, fraud prevention, or security purposes.

4. HOW WE USE YOUR INFORMATION
Your information may be used to:
(a) Create and manage your account.
(b) Verify your identity.
(c) Process bookings.
(d) Assign Service Providers.
(e) Process payments.
(f) Provide customer support.
(g) Improve service quality.
(h) Monitor Platform performance.
(i) Prevent fraud.
(j) Detect suspicious activities.
(k) Protect Customers and Service Providers.
(l) Communicate important updates.
(m) Respond to complaints.
(n) Conduct internal analytics.
(o) Improve Platform features.
(p) Develop new products and services.
(q) Comply with legal obligations.
(r) Enforce our Terms & Conditions and Company policies.
(s) Conduct research and business analysis.
(t) Personalise your experience on the Platform.

5. DISCLOSURE OF YOUR INFORMATION
(a) WinknZap may share your personal information only where necessary for the operation of the Platform, provision of Services, legal compliance, or other legitimate business purposes.
(b) Your information may be shared with:
(i) Verified Service Providers for the purpose of fulfilling your bookings.
(ii) Payment gateway providers and financial institutions for processing payments and refunds.
(iii) Identity verification and background verification partners.
(iv) Cloud hosting and technology infrastructure providers.
(v) Customer support service providers.
(vi) Analytics and performance monitoring providers.
(vii) Marketing and communication service providers, where permitted by applicable law.
(viii) Legal advisors, auditors, consultants, and professional advisers.
(ix) Government authorities, regulators, law enforcement agencies, or courts where disclosure is required by law or is necessary to protect our legal rights.
(x) Business partners involved in providing or improving the Services.
(c) WinknZap does not sell or rent your personal information to third parties.
(d) All authorised third parties receiving personal information from WinknZap are required to maintain appropriate confidentiality, privacy, and security standards.

6. COOKIES & SIMILAR TECHNOLOGIES
(a) WinknZap uses cookies and similar technologies to improve the functionality, security, and performance of the Platform.
(b) Cookies may be used to:
(i) remember your preferences;
(ii) keep you signed in;
(iii) improve website functionality;
(iv) analyse Platform usage;
(v) personalise your experience;
(vi) detect fraudulent activities;
(vii) enhance security; and
(viii) improve customer experience.
(c) You may manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the Platform.
(d) Additional information regarding our use of cookies is available in the WinknZap Cookie Policy.

7. DATA SECURITY
(a) WinknZap implements appropriate technical, organisational, and administrative safeguards to protect your personal information against unauthorised access, disclosure, alteration, misuse, loss, or destruction.
(b) Security measures may include:
(i) encrypted communications;
(ii) secure payment processing;
(iii) restricted employee access;
(iv) multi-factor authentication where applicable;
(v) secure cloud infrastructure;
(vi) regular security monitoring;
(vii) fraud detection systems;
(viii) system backups; and
(ix) periodic security assessments.
(c) Although we take reasonable measures to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure. Users acknowledge and accept this inherent risk.

8. DATA RETENTION
(a) WinknZap retains personal information only for as long as necessary to:
(i) provide the Services;
(ii) fulfil contractual obligations;
(iii) comply with legal and regulatory requirements;
(iv) resolve disputes;
(v) prevent fraud;
(vi) enforce our agreements; and
(vii) protect the legitimate interests of the Company.
(b) Where permitted by law, personal information that is no longer required may be securely deleted, anonymised, or aggregated.
(c) Certain transaction records, tax records, and legal documents may be retained for longer periods where required by applicable law.

9. YOUR PRIVACY RIGHTS
Subject to applicable law, you may have the right to:
(a) access your personal information;
(b) update or correct inaccurate information;
(c) request deletion of your personal information;
(d) withdraw consent where processing is based on consent;
(e) object to certain processing activities;
(f) request restriction of processing;
(g) request a copy of your personal information where applicable; and
(h) lodge a complaint with the appropriate regulatory authority.
WinknZap may request identity verification before processing any privacy-related request.

10. MARKETING COMMUNICATIONS
(a) WinknZap may send notifications relating to:
(i) bookings;
(ii) payments;
(iii) service updates;
(iv) account security;
(v) promotional campaigns;
(vi) loyalty programmes;
(vii) referral programmes;
(viii) new services; and
(ix) Company announcements.
(b) Users may opt out of promotional communications at any time by following the unsubscribe instructions or by updating their communication preferences.
(c) Even after opting out of marketing communications, Users may continue to receive essential service-related communications.

11. CHILDREN'S PRIVACY
(a) The Platform is intended for individuals who are legally capable of entering into binding agreements under applicable law.
(b) WinknZap does not knowingly collect personal information from children without appropriate legal authorisation.
(c) Where WinknZap becomes aware that personal information has been collected in violation of applicable law, reasonable efforts will be made to delete such information.

12. THIRD-PARTY SERVICES
(a) The Platform may contain links to third-party websites, payment gateways, applications, or services.
(b) WinknZap is not responsible for the privacy practices, security measures, or content of third-party services.
(c) Users are encouraged to review the privacy policies of any third-party service they choose to access.

13. BUSINESS TRANSFERS
(a) In the event of a merger, acquisition, restructuring, investment, sale of assets, or other corporate transaction involving WinknZap, personal information may be transferred as part of the transaction, subject to applicable laws and appropriate confidentiality obligations.

14. CHANGES TO THIS PRIVACY POLICY
(a) WinknZap reserves the right to amend or update this Privacy Policy at any time.
(b) Updated versions shall become effective upon publication on the Platform unless otherwise stated.
(c) Continued use of the Platform following publication of the updated Privacy Policy constitutes acceptance of the revised Policy.

15. CONTACT US
If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the processing of your personal information, please contact us:
Privacy Officer
WinknZap
Website: https://winknzap.com
Email: privacy@winknzap.com
General Enquiries: contact@winknzap.com
Customer Support: support@winknzap.com
Registered Office: Agartala, Tripura, India (Full registered office address will be updated upon incorporation.)