Service Provider Agreement

SERVICE PROVIDER AGREEMENT
Version: 1.0
Last Updated: 01/07/2026
Effective Date: 01/07/2026
This Service Provider Agreement ("Agreement") is entered into between WinknZap ("Company", "WinknZap", "we", "us", or "our") and the individual or business registering as a Service Provider ("Service Provider", "you", or "your") on the WinknZap Platform.
By registering as a Service Provider, you acknowledge that you have read, understood, and agreed to be legally bound by this Agreement, the Service Provider Terms & Conditions, the Terms & Conditions, Privacy Policy, Payment Policy, Safety Policy, and all other applicable Company policies.

1. APPOINTMENT
(a) WinknZap authorises the Service Provider to offer approved Services through the Platform, subject to this Agreement.
(b) This Agreement does not guarantee any minimum number of bookings, earnings, customers, or business opportunities.
(c) WinknZap reserves the right to approve, reject, suspend, or terminate any Service Provider application at its sole discretion.

2. RELATIONSHIP OF THE PARTIES
(a) The Service Provider is engaged as an independent contractor.
(b) Nothing contained in this Agreement shall be interpreted as creating:
(i) an employer-employee relationship;
(ii) a partnership;
(iii) a joint venture;
(iv) an agency relationship; or
(v) any exclusive arrangement.
(c) The Service Provider shall be solely responsible for complying with all applicable laws, tax obligations, licences, permits, registrations, and statutory requirements applicable to their business.

3. ELIGIBILITY
To remain registered on the Platform, the Service Provider shall:
(a) be legally eligible to provide the relevant Services;
(b) provide accurate and complete registration information;
(c) maintain valid identification and verification documents;
(d) maintain all licences, permits, and certifications required by law;
(e) comply with all Company policies.

4. SERVICES
(a) The Service Provider agrees to provide only those Services approved by WinknZap.
(b) Services shall be performed professionally, safely, honestly, and in accordance with applicable laws.
(c) The Service Provider shall complete Services using appropriate skill, care, and diligence.

5. BOOKINGS
(a) Bookings shall be assigned through the Platform.
(b) WinknZap may prioritise bookings based on operational requirements, availability, performance, location, customer preferences, and other relevant factors.
(c) The Service Provider acknowledges that booking allocation is entirely at the discretion of WinknZap.

6. PAYMENTS
(a) Customers shall make payments directly to WinknZap.
(b) WinknZap shall deduct applicable:
(i) Platform commissions;
(ii) taxes;
(iii) authorised deductions;
(iv) penalties where applicable; and
(v) other applicable charges.
(c) The remaining amount shall be settled to the Service Provider according to the Company's settlement schedule.

7. COMMISSION
(a) The Service Provider agrees to pay WinknZap the applicable Platform commission for Services completed through the Platform.
(b) Commission rates may vary depending on Service category, promotions, operational requirements, or other business considerations.
(c) WinknZap reserves the right to revise commission structures by providing reasonable notice through the Platform.

8. PERFORMANCE STANDARDS
The Service Provider agrees to maintain high standards relating to:
(a) punctuality;
(b) professionalism;
(c) customer satisfaction;
(d) communication;
(e) workmanship;
(f) safety;
(g) policy compliance.
Performance may affect booking allocation, incentives, rewards, recognition, or continued access to the Platform.

9. CONFIDENTIALITY
(a) The Service Provider shall keep confidential all Customer information, business information, operational procedures, pricing information, technical information, and any other confidential information obtained through the Platform.
(b) Confidential information shall not be disclosed without prior written consent except where required by law.

10. INTELLECTUAL PROPERTY
(a) All intellectual property relating to WinknZap remains the exclusive property of the Company.
(b) The Service Provider shall not use the Company's name, logo, trademarks, marketing materials, software, or branding except as expressly authorised.

11. INSURANCE & LIABILITY
(a) The Service Provider is responsible for maintaining any insurance required under applicable law.
(b) The Service Provider shall remain responsible for their own acts, omissions, negligence, equipment, employees, subcontractors, and legal obligations.

12. TERMINATION
(a) Either party may terminate this Agreement in accordance with its terms.
(b) WinknZap may immediately suspend or terminate this Agreement where:
(i) fraud is suspected;
(ii) serious misconduct occurs;
(iii) repeated policy violations occur;
(iv) safety concerns arise;
(v) legal violations occur; or
(vi) continued participation is considered harmful to the Platform.

13. INDEMNITY
The Service Provider agrees to indemnify and hold harmless WinknZap from claims, losses, damages, liabilities, penalties, costs, or expenses arising from:
(a) breach of this Agreement;
(b) negligence;
(c) misconduct;
(d) unlawful acts; or
(e) violation of applicable law.

14. GOVERNING LAW
This Agreement shall be governed by the laws of the Republic of India.
Any disputes shall be resolved in accordance with the dispute resolution provisions contained in the WinknZap Terms & Conditions.

15. CONTACT
For enquiries relating to this Agreement:
WinknZap
Website: https://winknzap.com
Service Provider Support: providers@winknzap.com
General Enquiries: contact@winknzap.com