Service Provider Terms

SERVICE PROVIDER TERMS & CONDITIONS
Version: 1.0
Last Updated: 01/07/2026
Effective Date: 01/07/2026
These Service Provider Terms & Conditions ("Terms") govern the rights, responsibilities, obligations, and standards applicable to every Service Provider registered on the WinknZap Platform. These Terms shall be read together with the Service Provider Agreement, Terms & Conditions, Privacy Policy, Payment Policy, Safety Policy, Refund & Cancellation Policy, and all other applicable Company policies.

1. REGISTRATION
(a) Every Service Provider shall complete the registration process prescribed by WinknZap.
(b) Registration may require:
(i) Identity Verification;
(ii) Address Verification;
(iii) Mobile Number Verification;
(iv) Email Verification;
(v) Professional Certifications;
(vi) Business Registration Details (where applicable);
(vii) Bank Account Details;
(viii) Tax Information;
(ix) Background Verification, where applicable.
(c) Registration on the Platform does not guarantee approval.
(d) WinknZap reserves the right to approve or reject any application without assigning any reason.
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2. PROFILE MANAGEMENT
(a) Service Providers shall maintain accurate and updated profile information at all times.
(b) Any change in contact information, bank details, licences, certifications, or legal status shall be promptly updated on the Platform.
(c) WinknZap may request updated documents periodically.

3. ACCEPTANCE OF BOOKINGS
(a) Service Providers shall respond to booking requests within the time prescribed by the Platform.
(b) Repeated failure to accept bookings may affect performance scores and booking priority.
(c) WinknZap reserves the right to allocate bookings based on operational requirements.

4. SERVICE DELIVERY
Service Providers shall:
(a) arrive on time;
(b) perform Services professionally;
(c) maintain appropriate grooming and hygiene;
(d) use suitable tools and equipment;
(e) respect Customer property;
(f) comply with all safety requirements;
(g) complete Services honestly and responsibly.

5. PROFESSIONAL CONDUCT
Service Providers shall not:
(a) behave abusively;
(b) discriminate against Customers;
(c) consume alcohol or illegal substances while providing Services;
(d) threaten or harass Customers;
(e) engage in illegal activities;
(f) provide false information;
(g) damage Customer property intentionally.

6. CUSTOMER COMMUNICATION
(a) Service Providers shall communicate courteously and professionally.
(b) Offensive, abusive, discriminatory, or misleading communication is strictly prohibited.
(c) Service Providers shall maintain confidentiality regarding Customer information.

7. PAYMENTS
(a) All payments shall be collected by WinknZap.
(b) Service Providers shall not demand direct payment from Customers unless expressly authorised by WinknZap.
(c) Any attempt to bypass the Platform's payment system may result in immediate suspension or termination.

8. NON-CIRCUMVENTION
(a) Service Providers shall not encourage Customers to book future Services outside the WinknZap Platform.
(b) Service Providers shall not exchange personal contact details for the purpose of avoiding Platform commissions.
(c) Any attempt to circumvent the Platform may result in:
(i) permanent removal;
(ii) forfeiture of incentives;
(iii) withholding of settlements;
(iv) legal action where appropriate.

9. PERFORMANCE EVALUATION
Performance may be evaluated based on:
(a) Customer Ratings;
(b) Customer Reviews;
(c) Punctuality;
(d) Booking Acceptance Rate;
(e) Completion Rate;
(f) Complaint History;
(g) Professional Conduct;
(h) Safety Compliance;
(i) Overall Service Quality.

10. GAMIFICATION
(a) WinknZap operates a performance-based ecosystem.
(b) High-performing Service Providers may receive:
(i) higher booking priority;
(ii) achievement badges;
(iii) rewards;
(iv) incentives;
(v) recognition programmes;
(vi) early access to new opportunities.
(c) Poor performance may result in:
(i) coaching;
(ii) retraining;
(iii) reduced booking allocation;
(iv) temporary suspension;
(v) permanent removal.

11. EQUIPMENT & MATERIALS
(a) Service Providers shall maintain all tools and equipment necessary for providing their approved Services unless otherwise specified by WinknZap.
(b) Equipment shall be safe, functional, and suitable for professional use.
(c) Service Providers remain responsible for maintaining their equipment in good working condition.

12. UNIFORMS & BRANDING
(a) Where required by WinknZap, Service Providers shall wear approved uniforms, identity cards, or branded materials while providing Services.
(b) Company branding shall not be altered, misused, or reproduced without written permission.

13. SAFETY
(a) Service Providers shall comply with all safety standards issued by WinknZap.
(b) Unsafe work shall not be performed.
(c) Service Providers may immediately discontinue Services where:
(i) personal safety is threatened;
(ii) illegal activity is suspected;
(iii) violence or abuse occurs;
(iv) the environment presents an unreasonable risk.

14. COMPLAINTS
(a) Service Providers shall cooperate fully during complaint investigations.
(b) WinknZap may request documents, explanations, photographs, videos, or any other information relevant to the investigation.
(c) Failure to cooperate may affect continued access to the Platform.

15. SUSPENSION & TERMINATION
WinknZap may suspend or permanently terminate a Service Provider for:
(a) fraud;
(b) repeated poor performance;
(c) customer safety concerns;
(d) policy violations;
(e) abusive behaviour;
(f) repeated cancellations;
(g) payment fraud;
(h) criminal conduct;
(i) breach of the Service Provider Agreement.

16. CONTINUOUS IMPROVEMENT
(a) Service Providers may be required to participate in:
(i) training programmes;
(ii) operational meetings;
(iii) quality assessments;
(iv) certification updates;
(v) platform orientation;
(vi) skill enhancement programmes.
(b) Participation in such programmes may be mandatory where reasonably required by WinknZap.

17. CHANGES TO THESE TERMS
(a) WinknZap reserves the right to amend or update these Terms at any time.
(b) Updated versions shall become effective upon publication on the Platform unless otherwise stated.
(c) Continued use of the Platform constitutes acceptance of the revised Terms.

18. CONTACT US
For Service Provider enquiries, please contact:
WinknZap
Website: https://winknzap.com
Service Provider Support: providers@winknzap.com
General Enquiries: contact@winknzap.com