Contact support
Something wrong with a booking, a payment or your account? Write to us and a real person will read it. We reply within 24 hours.
What to put in the email
The more of this you include, the faster we can actually fix it.
The phone number or email on your account
It is how we find you. Without it we cannot look anything up.
The booking ID, if it is about a booking
Open the booking from Bookings — the ID is at the top of its detail page.
What happened, and when
A date and time matter for anything involving a professional arriving.
Screenshots or photos
Attach the error you saw, or the work you are unhappy with. It saves a round trip.
Delete your account
This applies to the WinknZap app (com.winknzap.app), published by WinknZap. It covers both sides of the app — customers and professionals.
How to request deletion
- 1Email app.winknzap@gmail.com with the subject Account deletion request.
- 2Include the mobile number and email address registered on the account, and say whether you use WinknZap as a customer or a professional. We cannot find the account without them.
- 3We reply within 48 hours to confirm the request came from you, and complete the deletion within 30 days of that confirmation.
Settle anything outstanding first
If the account has an active or upcoming booking, an amount still to pay, an unpaid cancellation charge, or a payout still due to you, we will ask you to close that off before we delete — deleting first would leave a job half done or money unsettled on one side. We will tell you exactly what is outstanding when you write in.
What is deleted
If the account has no booking or payment history, it is erased in full and nothing is kept. Either way, all of this goes:
- closeYour name, email address, mobile number, photo, date of birth and gender
- closeYour sign-in credentials — the account cannot be signed into or restored afterwards
- closeYour saved addresses and your cart
- closeYour identity documents and verification photos (professionals)
- closeYour professional profile, job categories and registration answers
- closeYour devices, push notification tokens and notification history
- closeYour maintenance reminders and your referral code
What is kept, and for how long
If the account has been used to book or work, the records below are kept because Indian tax and accounting law requires them — but they are stripped of everything that identifies you and can no longer be linked back to you:
- inventory_2Bookings, payments, refunds, tips and invoices — required for tax and accounting records
- inventory_2Ratings you left, and chat history from a booking
- inventory_2Support tickets, safety reports and blocks
- inventory_2Wallet credit history and referral records
These anonymised records are retained for up to 8 years from the date of the transaction, as Indian tax and accounting law requires, and are deleted after that. Nothing is kept for marketing, and you will not be contacted again.
Have an account? Open a ticket
A ticket is a threaded conversation tied to your account, so we already know who you are and you can read every reply in one place.
Working with us as a professional?
Same address — mention your provider ID and the job you are asking about, and we will route it to the right team.